Terms and Conditions

Trading terms and conditions of Lion Heart Herbs Ltd

These terms and conditions regulate the business relationship between you and us.  By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods.  We look forward to seeing you again when you are over 18.

We are: Lion Heart Herbs Ltd

Our address is: Trinder House, Free Street, Bishops Waltham, Southampton, Hants, UK, SO32 1EE

You are: a visitor to Our Website / our customer

The terms and conditions:

1.            Definitions

In this agreement:


means any person or business contracted by us to carry Goods from us to you.


means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.


means any content in any form published on Our Website by us or any third party with our consent.


means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.

“Our Website”

means the entire computing hardware and software installation that is or supports our website.


means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases “Posted” and “Posting” shall be interpreted accordingly;

2.            Interpretation

In this agreement unless the context otherwise requires:

2.1.        a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.

2.2.        these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.

2.3.        any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;

2.4.        [except where stated otherwise], any obligation of any person arising from this agreement may be performed by any other person;

2.5.        in this agreement references to a party include references to a person to whom those rights and obligations are transferred or pass as a result of a merger, division, reconstruction or other re-organisation involving that party.

2.6.        the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;

2.7.        all money sums mentioned in this agreement are calculated net of VAT, which will be charged when payment is due.

2.8.        a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.

2.9.        in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party, [such cost calculated £50 per hour].

2.10.     these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you  as a visitor to Our Website.

2.11.     this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3.            Our contract with you

3.1.        This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

3.2.        Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

3.3.        Because we rely on our suppliers, we do not guarantee that Goods advertised on our website are available.

3.4.        We may change these terms from time to time.  The terms that apply to you are those posted here on Our Website on the day you order Goods. We advise you to print a copy for your records.

3.5.        If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.

4.            Acceptance of your order

4.1.        Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. [At any point up until then, we may decline to supply the goods to you without giving any reason].

4.2.        Your order is an offer to buy from us. We shall accept your order by [e-mail confirmation].  That is when our contract is made. [Our message will also confirm details of your purchase and tell you when we shall despatch your order].

4.3.        If we do not have all of the Goods you order in stock, we will offer you alternatives.  If this happens you may:

4.3.1        accept the alternatives we offer;

4.3.2        cancel all or part of your order.

5.            Price and Payment

5.1.        It is possible that the price may have increased from that posted on our Website.  If that happens, we will not send your order until you have confirmed that you wish to buy at the new price.

5.2.        Prices include UK value added tax (“VAT”). If you show by your delivery address that you reside outside the EU, VAT will be deducted at the payment point.

5.3.        If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.

5.4.        Banking charges by the receiving bank on payments to us will be borne by us.  All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

5.5.        Any information given by us in relation to exchange rates are approximate only and may vary from time to time.

5.6.        If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch it to you.

5.7.        The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.

5.8.        If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than [14] days from the date when we accept that repayment is due.

6.            Security of your credit card

6.1.        We take care to make Our Website safe for you to use. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

6.2.        If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

7.            Consumer protection: cancellation and exclusions

If you are a citizen of the European Union and you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, then.

7.1.        you may cancel your order at any time before we despatch your order or before the expiry of 14 working days from the date you receive your order, not including the day you received it.

7.2.        no term in this agreement shall take effect to reduce or remove any right you have under any law on account of your status as a consumer.

7.3.        as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.

7.4.        the option to cancel your order is not available if the Goods:

7.4.1        are perishable;

7.4.2        have been made or altered to your specification;

7.4.3        came to you shrink wrapped or otherwise sealed, and you have broken the wrapping or seal.

7.5.        You may cancel your order at any time before we have despatched the Goods. If you do, we will refund to you the price of the Goods and any delivery charge.

7.6.        After we have despatched the Goods, you may cancel your order provided that you notify us within 14 days of receipt and return the Goods to us within 14 days. If you do, we will refund to you the price of the Goods and our delivery charge, if any.

7.7.        If you cancel your order after we have despatched the Goods, you must return them to us in the same condition in which you received them.  We cannot refund your money if the Goods have been used, worn or damaged.

7.8.        You are responsible for the cost of returning them. We are not obliged to refund to you your cost of re-packing and returning the Goods.

7.9.        To assist us in identifying your Goods on receipt by us, we ask you to telephone [number] for a returns reference to be placed below our address / returns label.

7.10.     If you fail to return the goods, within twenty days, we are entitled to arrange for their collection.  If we do we shall look to you to repay us the cost of collection.

7.11.     We will refund your money within 14 days of receipt by us of the returned Goods.

7.12.     The Law expects an expert to help a buyer to avoid buying a product which may be unsuitable in some way. We are retailers. We are not experts in any of the Goods we sell. You alone must decide whether a product is suitable for your requirement.

7.13.     This paragraph does not affect your rights in the event that the Goods are faulty.

8.            Payment on running credit account

This paragraph applies only if credit facilities have been granted to you.

8.1.        Payment is due to reach our account before the last day of the month following delivery of the Goods. Kindly note that your cheque may take some days to clear.

8.2.        On request, we will supply details of our bank account so as to enable you to pay directly via the Internet or BACS.

8.3.        Our accounting system will automatically charge interest to your account after the due date, at the rate of [1] percent per month.

8.4.        If money due remains overdue after one month, the rate we charge will be 15%. You agree that this does not represent a penalty but is a reasonable estimate of the loss incurred by us as a result of not having the money.

9.            Delivery and pick up

9.1.        Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.

9.2.        If we are not able to deliver your Goods within [30] days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

9.3.        We may deliver the Goods in instalments if they are not all available at the same time for delivery.

9.4.        Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

9.5.        All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

9.6.        Signing “Unchecked”, “Not Checked” or similar is not acceptable.

9.7.        Goods are sent by post.  We will send you a message by email to tell you when we have despatched your order.

9.8.        If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

9.9.        Some items will be delivered direct from the manufacturer who will contact you to arrange delivery.  When delivery of the items has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.

9.10.     Some items are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.

9.11.     Time for delivery specified on the Order, if any, is an estimate only and time shall not be of the essence.

9.12.     We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank. [A cheque on arrival is not acceptable].

9.13.     If you pick up Goods from our premises then:

9.13.1     we will not be able to assist you in loading heavy items;

9.13.2     Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;

9.13.3     you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

10.       Foreign taxes and duties

10.1.     If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.

10.2.     You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

11.       Liability for subsequent defects

11.1.     We will repair or replace Goods which fail to comply with the provisions of the Sale of Goods Act 1979 or which show a defect. If you claim that the item is defective, the following conditions apply:

11.1.1     the defect must be reported to us within four weeks of becoming apparent;

11.1.2     the defect results only from faulty design or manufacture;

11.1.3     you have returned the defective Goods or parts to us if we have so requested.

11.2.     If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.

11.3.     If we repair or replace Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

12.       Goods returned

These provisions apply in the event that you return any Goods to us for any reason:

12.1.     We do not accept returns unless you buy as a consumer, or there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

12.2.     Before you return a product to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

12.3.     The Goods must be returned to us as soon as any defect is discovered.

12.4.     So far as possible, Goods should be returned:

12.4.1     with both goods and all packaging as far as possible in their original condition;

12.4.2     securely wrapped;

12.4.3     including our delivery slip;

12.4.4     at your risk and cost.

12.5.     You must tell us by email message to customerservice@lionheartherbs.com that you that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return.  We will then issue a returns note.  If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

12.6.     In returning a faulty item please encloses with it a note clearly stating the fault and when it arises or arose.

12.7.     Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.

12.8.     If delivery was made to a UK address, you are also protected by the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982.

12.9.     If we agree that the item is faulty, we will:

12.9.1     refund the cost of return carriage;

12.9.2     repair or replace the item as we choose.

13.       Waste Electronic and Electrical Equipment Regulations 2006

13.1.     These regulations provide that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge.

13.2.     Our obligation is to take back from you any electronic or electrical product when you buy a replacement product for similar use.

13.3.     If you wish to take advantage of this service, you must return your waste item within 28 days of buying your new one. You must pay the carriage cost to us.

14.       Disclaimers

14.1.     Conditions, warranties or other terms implied by the law of any county other than [England and Wales / Scotland / Northern Ireland] are excluded from this agreement to the fullest extent permitted by law.

14.2.     We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

14.3.     You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website.  We would be grateful if you bring to our immediate attention, any that you find.

14.4.     We give no warranty and make no representation, express or implied, as to:

14.4.1     the quality of the Goods;

14.4.2     any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;

14.4.3     the correspondence of the Goods with any description;

14.4.4     the adequacy or appropriateness of the Goods for your purpose;

14.4.5     the truth of any Content on Our Website;

14.4.6     compliance with any law;

14.4.7     non-infringement of any right.

14.5.     We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

14.6.     Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the goods or services you have purchased.

15.       Your account with us

15.1.     You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself.  We need this information to provide you with the Goods.

15.2.     If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.

15.3.     You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

16.       Content you Post to Our Website

As a condition of your use of Our Website, you agree to comply with these provisions:

16.1.     We may, at our discretion, read, assess, review or moderate any Content Posted on Our Website. If we do, we need not notify you or give you a reason.

16.2.     You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

16.2.1     be malicious or defamatory;

16.2.2     consist in commercial audio, video or music files;

16.2.3     be software which assists in or promotes: emulators, phreaking, hacking, password cracking, IP spoofing;

16.2.4     be illegal, obscene, offensive, threatening or violent;

16.2.5     be sexually explicit or pornographic;

16.2.6     promote discrimination or animosity to any person on grounds of gender, race, religion, nationality, disability, sexual orientation or age;

16.2.7     be likely to harass, intimidate, bully, upset, embarrass, alarm, annoy any other person;

16.2.8     be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

16.2.9     give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

16.2.10 solicit passwords or personal information from anyone;

16.2.11 be used to sell any goods or services or for any other commercial use;

16.2.12 be used to send any communication by automated email or otherwise;

16.2.13 include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

16.2.14 be incomplete or inaccurate or submitted otherwise than as requested by Our Website;

16.2.15 request personal information from other users nor Post any unnecessary personal information about you or any user without his permission.

16.2.16 link to any of the material specified above, in this paragraph.

17.       Other restrictions

You agree that you will not use or allow anyone else to use Our Website:

17.1.     to sell or promote any product or service without our express written consent;

17.2.     in a way which violates the law of any country in which we operate, or which fails to comply with accepted Internet protocol;

17.3.     for spamming. Spamming includes, but is not limited to:

17.3.1     the bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;

17.3.2     the use of distribution lists that include people who have not given specific permission to be included in such distribution process;

17.3.3     excessive and repeated Posting off-topic messages to newsgroups;

17.3.4     sending age-inappropriate communications or Content to anyone under the age of 18.

18.       About Content Posted by you

You now confirm that:

18.1.      you own all of the Content you Post;

18.2.     you understand that you are personally responsible for your breach of intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you;

18.3.     you will immediately notify us of any security breach or unauthorised use of your account;

18.4.     you accept all risk and responsibility for determining whether any Content is in the public domain and not confidential;

18.5.     you irrevocably grant to us the right and licence to edit, copy, publish, distribute, translate and otherwise use in any medium and for any purpose any Content that you place on our website, throughout the World and in any medium. You represent and warrant that you are authorised to grant all such rights;

18.6.     you agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Content as provided in the Copyright, Designs and Patents Act 1988 s 80;

18.7.     [you now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical].

18.8.     you now irrevocably release us from any right or claim of yours arising out of or in connection with any item of feedback, rating or other Content Posted by you.

19.       Removal of offensive Content

19.1.     For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

19.2.     We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

19.3.     If you are offended by any Content, the following procedure applies:

19.3.1     Your claim or complaint must be submitted to us in the form available on our website, or contain the same information as that requested in our form. It must be sent to us by post or email.

19.3.2     we shall remove the offending Content as soon as we are reasonably able;

19.3.3     after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

19.4.     we may re-instate the Content about which you have complained or not.

19.5.     In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

19.6.     You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

20.       Security of Our Website

We may, at our discretion give you permission to access Our Website for the purpose of Posting or uploading Content of some sort. We may read, assess, review or moderate any Content Posted on Our Website. If we do, we need not notify you or give you a reason.

If you violate Our Website or use it unlawfully or immorally, we will take the strongest action against you that we can. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Your action may also be unlawful in other countries, where you may accordingly be subject to extradition and criminal proceedings.

You now agree that you will not, and will not allow any other person to:

20.1.     modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

20.2.     link to our site in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

20.3.     download any part of Our Website, without our express written consent;

20.4.     collect or use any product listings, descriptions, or prices;

20.5.     collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

20.6.     aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of our Website;

20.7.     for any purpose use our name, any proprietary information (including images, text, page layout, or form) of ours or of our affiliates in any way and in particular to entice search robots to some other website;

20.8.     use Our Website to hack into the computer of any other person or make contact with any other computer;

20.9.     make available or upload files that contain software or other material, data or information not owned or licensed to you, including pirated computer programs, pirated music or other media or links to any such files;

20.10. make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “Trojan horses”, “worms” or any other harmful software;

20.11. upload or republish any part of our Content on any Internet, intranet or extranet site.

20.12. hide or remove the banner advertisements on any page of Our Website;

20.13. share with a third party any login credentials to Our Website;

20.14. use on Our Website software which assists in:

20.14.1 data mining, extraction or collection;

20.14.2 emulating, phreaking, hacking, password cracking, IP spoofing or over-loading Our Website;

20.14.3 framing”, inserting pop-up windows, interstitial pages or advertisements, or similar techniques.

20.14.4 performing any automated operation;

20.15. Despite the above terms, we now grant a licence to you to:

20.15.1 create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

20.15.2 you may copy the text of any page for your personal use in connection with the purpose of Our Website.

21.       Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Content, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

22.       Intellectual Property

22.1.     We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in:  text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

22.2.     Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

22.3.     You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

22.4.     Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

23.       Miscellaneous matters

23.1.     No amendment or variation to this agreement is valid unless in writing, signed by each of the parties or his authorised representative.

23.2.     So far as any time, date or period is mentioned in this agreement, time shall be of the essence.

23.3.     When we communicate with you we do so by email.  You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

23.4.     Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made.  Accordingly, there is no contractual nor other obligation upon us in respect of those goods or that service.

23.5.     If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

23.6.     The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

23.7.     No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

23.8.     Any communication to be served on either of the Parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by fax or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;

if sent by post to the correct address: within 72 hours of posting;

If sent by fax to the correct number: within 24 hours;

If sent by e-mail to the address from which the receiving party has last sent e-mail:  within 24 hours if no notice of non-receipt has been received by the sender. [Take care before agreeing to accept service by e-mail.  It may be convenient, but you could miss or accidentally delete the message]

23.9.     In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

23.10. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

23.11. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond its reasonable control, [including any labour dispute between a party and its employees].

23.12. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

23.13. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales

Additional Terms and Condition 

1. All sizes and capacities are approximate.

2. lionheartherbs.com makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer.

3. If you have an access code, door code, gate code or another method of entering your building that will hold up the courier and prevent them delivering the parcel then please send a separate email AFTER you’ve ordered to advise us of this so we can put clear instructions on the package for the courier. If the parcel can’t be delivered and it is returned we WILL refund you but WILL charge the postage.

4. All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours, this may delay the delivery of your order.

5. If we choose to use Royal Mail (which accounts for 95% of orders in the UK when under 2kg) and an item won’t fit through your letter box the postman is responsible for putting a card through the door to advise of delivery. If you don’t recieve this card, that is not our responsibility. It is suggested if you don’t recieve the item you ordered you contact us within 48-72 hours from the time of purchase to get tracking numbers for the items (7-10 days for international deliveries).

6. If you don’t contact your local sorting office to collect the item, and it gets returned to us, you will be charged the FULL postage for us to send it out again. By ‘FULL postage’ we refer to the ACTUAL cost of shipping, not necessarily what you paid for shipping (ie you may have paid free postage if we were doing an offer or you may have paid a flat fee or any other option). For example if you paid £3 shipping but it cost us £10, you will have to pay the £10 to have it re-shipped.

7. We have one collection a day. Additional orders to the same address may leave in a separate consignment. To avoid unnecessary delivery charges please try and order all required goods at the same time.

8. If there is a delay in the Royal Mail system and an order doesn’t show up within 24-72 hours, we will not re-ship the item until 14 days have passed from the date it was originally shipped. (unless we come to an individual arrangement). All items ‘temporarily delayed in the Royal Mail system’ are the property of Lion Heart Herbs Ltd if replacements are sent.

9. If you select ‘special delivery’ as your postage option on a FRIDAY, your order isn’t guaranteed to arrive until the following MONDAY as it costs more to guarantee ‘special delivery’ items to arrive on a SATURDAY. If you select ‘special delivery’ on a Friday, Saturday, Sunday or Bank Holiday, the item won’t get shipped until the next working day and therefore won’t arrive until the next working day after that.

10. During the Xmas/New Year period we close for business. We email our customers on our database to advise of our opening hours. If you are not a subscriber to our database then please email us or phone so we can clarify our opening hours to you.


While it is very rare that anyone would wish to complain about the level of service at lionheartherbs.com we like to make it very clear how to do so if you feel you have the need. Please email us with details of any problems you may have experienced and we will do our best to put them right. Your complaint will be acknowledged within two working days, and if possible it will be resolved within a week. All complaints are confidential. We also welcome general feedback, as this allows us to improve our service to you. All our contact details can be found on our ‘Contact Page’.


Privacy Policy and Notice


This is the privacy notice of Lion Heart Herbs Ltd. In this document, “we” or “us” refer to Lion Heart Herbs Ltd


We are company number 07210713 registered in the United Kingdom


Our registered office is at Trinder House, Free Street, Bishops Waltham, Southampton, Hampshire, UK, SO321EE


This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.


We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.


Our policy is both specific and strict. It is based on a template from Net Lawman (www.netlawman.co.uk) that complies with UK law [and with the laws of all jurisdictions of which we are aware] and meets the additional guidelines set out by the UK Information Commissioner’s Office. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.


We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.


Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.


Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:


1.            Business and personal information


This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.


This information is used:


1.1.        to provide you with the services which you request;


1.2.        for verifying your identity for security purposes;


1.3.        for marketing our services and products;


1.4.        information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.


We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.


2.            Market place information


When we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.


3.            Your domain name and e-mail address


This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:


3.1.        to correspond with you or deal with you as you expect;


3.2.        in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;


3.3.        to send you news about the services to which you have signed up;


3.4.        to tell you about other of our services or services of sister web sites.


4.            Information you post on our website


Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.


5.            Website usage information


We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. [We do not presently associate such information with an identifiable person]


6.            Financial information relating to your credit cards


This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of Paypal or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.


7.            Financial information relating to your credit cards


We [may] keep your financial information to provide you with a better shopping experience next time you visit us and to prevent fraud.


We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser, and to encrypt any data you give us when you buy, including financial information such as credit or debit card numbers. Our SSL certificate encryption level is 128-bit/256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.


We take the following measures to protect your financial information:


7.1.        We keep your financial information encrypted on our servers.


7.2.        We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.


7.3.        Access to your information is restricted to authorised staff only.


7.4.        We automatically delete your information [after X days OR when the card expires].


7.5.        If we ask you questions about your financial information, we shall show partial detail [the first four OR the last four digits of the debit or credit card number], only enough to identify the card(s) to which we refer.


7.6.        [Other…]


8.            Credit reference


To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.


9.            Third party advertising


Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.


10.       Third party content


Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.


11.       Information we obtain from third parties


Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.


12.       Content you provide to us with a view to be used by third party


If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatever as to how it is used.


13.       Cookies


Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.


Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.


Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:


13.1.     to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.


13.2.     to allow essential parts of our web site to operate for you.


13.3.     to operate our content management system.


13.4.     to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.


13.5.     to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.


13.6.     to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.


13.7.     to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.


13.8.     to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for [three] months, when it will delete automatically.


13.9.     to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for [90] days.


13.10. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.


14.       Calling our help line


When you call our help line, we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.


15.       Sending a message to our support system


When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.


16.       Complaining


When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.


We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.


17.       Job application and employment


If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.


If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.


18.       Marketing information


With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us at [URL]


19.       Re-marketing


We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.


20.       Affiliate information


This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.


21.       Use of site by children


We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.


22.       Disclosure to Government and their agencies


We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.


23.       Compliance with the law


This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.


24.       Review or update personally identifiable information


At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.


25.       Removal of your information


If you wish us to remove personally identifiable information from our web site, you may contact us at customerservice@lionheartherbs.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.


26.       Data may be “processed” outside the UK


Our web sites are hosted in the UK and the US. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.



If you have any question regarding the privacy policy, please contact us.